Privacy Policy
Effective: October 2025
This Privacy Policy explains how CA Home Services Inc. (“CA Home Services”, “we”, “our”, or “us”) collects, uses, and handles personal information when you visit cahomeservices.ca and submit a service request or inquiry through our website forms.
We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws. This policy is a statement of our actual practices — we do not claim compliance with standards we have not independently verified.
1. Who We Are
CA Home Services Inc. is an Ontario corporation providing professional residential home services — including chimney repair and cleaning, fireplace repair, garage door repair, sliding door repair, door and window sealing, duct and dryer vent cleaning, and general home repairs — throughout Toronto and the Greater Toronto Area.
Privacy contact: info@cahomeservices.ca | Phone: (437) 457-2312
Note: A business mailing address for formal privacy correspondence has not been confirmed at the time of this policy and will be added when available.
2. Personal Information We Collect
When you submit a service request or contact form on our website, you may provide the following personal information:
- Full name: To identify you and address you when we respond
- Phone number: To call you to discuss your service request or schedule a visit
- Email address: To send a written confirmation or follow-up
- Service address: To determine whether your home is within our service area and to plan the visit
- Service type requested: To route your inquiry to the appropriate service
- Preferred date and time window: To schedule a visit at a mutually convenient time
- Message or additional details: To understand the nature of the issue before we visit
We do not collect payment information, government identification, or sensitive personal information through this website.
3. Website Analytics and Advertising Technologies
Our website uses the following third-party technologies that may collect information about your visit:
Google Analytics 4
We use Google Analytics 4 (property ID: G-PX5DL1BZDM) to understand how visitors use our website — which pages are visited, how long visitors stay, and how they arrive at our site. Google Analytics collects information such as your IP address (which may be truncated), browser type, device type, pages visited, and general geographic location. This information is processed by Google LLC in the United States and is subject to Google's Privacy Policy.
Google Analytics sets cookies (such as _ga and _ga_*) in your browser to distinguish returning visitors. These cookies do not contain personally identifiable information on their own but can be used to build a profile of your website usage over time.
Google Ads Conversion Tracking
We use Google Ads conversion tracking (account: AW-18493202796) to measure when visitors complete a service request form. This helps us understand whether our advertising is reaching people who need our services. A conversion event is recorded when you successfully submit a quote or contact form. Google may set cookies associated with this tracking. This data is processed by Google LLC in the United States.
Google Fonts (Manrope)
Our website uses the Manrope typeface loaded via Google Fonts infrastructure. When your browser downloads the font files, Google may log your IP address as part of standard server logging. This is handled entirely through Next.js's font optimization system, which serves fonts from our own domain where possible.
We do not use Google Tag Manager. We do not use Facebook Pixel, LinkedIn Insight Tag, or other advertising pixels beyond the Google technologies listed above.
4. How We Process Form Submissions
When you submit a service request form on our website, your submission is processed by the following third-party services:
Netlify Forms
Our website is hosted on Netlify, and we use Netlify's built-in form handling service to receive your submissions. When you submit a form, your personal information (name, phone, email, and any other fields you complete) is transmitted to and stored by Netlify, Inc. in the United States. Netlify stores submissions in a dashboard accessible to us. Netlify's handling of your data is subject to their Privacy Policy. You can review Netlify's privacy practices at netlify.com.
Email Notification (Conditional)
Depending on our current server configuration, form submissions may also be delivered to us by email via Resend (resend.com), an email delivery service located in the United States. If Resend is active, your submission details (name, phone, email, address, service type, message) are transmitted through Resend's systems to reach our inbox. We will update this policy to confirm whether Resend is active.
Note regarding cross-border data transfer: Our third-party processors (Netlify, Google, and potentially Resend) are based in the United States. When you submit personal information through our website, it is transferred to and processed in the United States. Canada's PIPEDA permits cross-border transfers to service providers, but your information will be subject to US laws, which may differ from Canadian privacy protections.
5. How We Use Your Information
We use the personal information you submit exclusively to:
- Contact you to discuss your service request
- Schedule an in-person assessment or service visit
- Provide you with a quote for the requested work
- Follow up on an open service inquiry
- Measure advertising effectiveness (analytics and conversion data only — not tied to your personally identifiable information)
We do not sell, rent, or trade your personal information. We do not use your information to send unrelated marketing communications. We do not add your information to marketing lists or newsletters without your separate, explicit consent.
6. Consent
By submitting a service request form on our website, you consent to our collection and use of your personal information for the purpose of responding to your request and, where applicable, arranging a service visit. You may withdraw this consent at any time by contacting us, but doing so may prevent us from completing a service request in progress.
For website analytics, you can manage your preferences using the cookie preference controls on our website. You can also opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.
7. Data Retention
We retain personal information you submit for as long as necessary to respond to your inquiry and complete any requested service. Netlify stores form submissions according to its own retention policies (which vary by plan). We have not established a formal written retention schedule for customer inquiries. If you would like your personal information deleted, please contact us at the address below.
Note: A formal data retention policy is a recommended operational practice that we intend to implement.
8. Security Safeguards
Our website is served over HTTPS (TLS encryption), which protects the transmission of information between your browser and our website. Form submissions are transmitted securely to Netlify's servers. We implement reasonable technical measures to protect the personal information we handle.
No transmission over the internet and no data storage system is entirely secure. We cannot guarantee the absolute security of any information you submit, but we take reasonable precautions appropriate to the sensitivity of the information we collect.
9. Your Rights Under PIPEDA
Under Canada's PIPEDA, you have the right to:
- Know what personal information we hold about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent for processing (subject to legal or contractual restrictions)
- Challenge our compliance with PIPEDA
To exercise these rights, contact us at info@cahomeservices.ca. We will respond to legitimate requests within a reasonable time.
If you have unresolved concerns about how we handle your personal information, you may also contact the Office of the Privacy Commissioner of Canada.
10. Children's Privacy
Our website and services are directed at adult homeowners and property managers. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has submitted personal information through our website, please contact us so we can delete it.
11. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable law. The effective date at the top of this page will be updated accordingly. We encourage you to review this page periodically.
Privacy Inquiries
For questions, access requests, or concerns about this Privacy Policy or our privacy practices, contact:
CA Home Services Inc.
Toronto & Greater Toronto Area, Ontario, Canada